External Affairs Division

The CPUC's External Affairs Division assists customers with utility complaints and provides information and assistance to the media, local governments and community organizations, the public, and other stakeholders about the CPUC's many pioneering and innovative programs, policies, and proceedings. The office consists of:

• News, which prepares news releases, consumer advisories, brochures and other informational pieces, provides graphical services, conducts interviews with reporters and also arranges interviews with Commissioners, Directors, and staff experts. The office also oversees the CPUC's websites and social media platforms.
• Public Advisor’s Office, which provides procedural information to individuals and groups who want to participate in formal proceedings, and oversees the TEAM and CHANGES programs.
• Business and Community Outreach Office, which focuses on outreach to stakeholders, the Supplier Diversity Program, and the Small Business program.
• Consumer Affairs Branch (CAB), which assists consumers of regulated gas, electric, water, and telecommunications utilities with billing and service matters. CAB answers questions, processes informal complaints, and helps resolve application denials (appeals) for the California LifeLine program participation.

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